Returns & Exchanges

- Returns and exchanges

We do not accept returns (COVID) , only exchanges ( if the product has not left the warehouse).

There are no returns or exchanges in purchases of the sale section or marked with any discount.

If you have any doubts, please do not hesitate to contact our customer service and we will be happy to guide you through your purchase. 

Items should be returned unused with all product tags and in good condition.

*Contact us at to know how to proceed, according with your exchange and location worldwide.

We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 28 days after the day on which you receive the products. This does not affect your statutory rights.

Like-for-like exchanges or exchanges of a higher monetary value. We always aim to honour an exchange during the exchange period above. If the product you require is out of stock we will contact you and give you a choice of an alternative product or issue you with a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take the additional payment. We will ship the replacement product to your original delivery address, which shall be at our cost if the original product was defective.

Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us. You will need to include your completed "Returns Form", peel off the supplied return address sticker and send your package back to “Los Vladimirovich Online Returns” to the applicable returns address listed below: